FAQs

WHEN DOES THE FESTIVAL START AND END?

Saturday 12:00pm – 9:00pm (Last entry 7:00pm)

WHEN DOES THE ONSITE BOX OFFICE OPEN?

Saturday – 10:30am – 7:00pm.

Please get down as early as possible when picking up your tickets to avoid queues.

I CAN’T FIND MY TICKET?

Make sure to check your emails and junk folder.

You must have your ticket barcode ready to be scanned on entry. Please download before getting to the park.

If you still can’t find your ticket, please contact your ticket provider.

WHERE CAN I FIND SET TIMES?

All set times can be found on Sun City In The Park website which will be made available shortly before the festival. This is so you can stay up to date with any changes which may occur.

WHAT BAG CAN I BRING TO SUN CITY IN THE PARK?

Please bring a bag no bigger than A4 size. Large bags will not be allowed into the Festival.

I WOULD LIKE MY BAND/ACT TO PLAY AT SUN CITY IN THE PARK, WHO SHOULD I CONTACT?

Please contact louis@loveshoreditch.london

I AM INTERESTED IN TRADING AT SUN CITY IN THE PARK, HOW DO I GO ABOUT THIS?

We only accept food and merchandise trader submissions. You can email louis@loveshoreditch.london or head over to submit your enquiry.

WHEN WILL MY TICKETS ARRIVE?

Mobile tickets will be delivered at the time of purchase via your email address. For the unlikely reason, they still haven’t arrived up to 3 days before the event, please get in touch with your ticket provider.

CAN I COME TO THE SUN CITY IN THE PARK IF I AM UNDER 18?

Please note, Sun City in the park is over 18s only. (You may require ID for proof of age to gain entry).

We accept the following forms of ID:

Your current passport (no photocopies)
Your UK Driver’s Licence or Provisional Licence
A Proof of Age Card bearing a PASS hologram (please refer to pass-scheme)
A CitizenCard
Oyster Photocard
NUS Card
A National Identity Card

Please note we cannot accept other forms of ID. Photos or photocopies do not count as valid forms of ID

HOW CAN I APPLY TO VOLUNTEER AT THE FESTIVAL?

To find out more about volunteering at Sun City In The Park, email louis@loveshoreditch.london

CAN I TAKE IN MY OWN FOOD AND DRINK TO SUN CITY IN THE PARK?

Of course if you have medical conditions or allergies that prevent you from buying from unknown sources, or require you to have specific needs please get in touch with us and we will issue you with a covering email to show to security on entrance to our festival, therefore allowing you to bring in your own food. Once you reach the search lanes you cannot take in any food or drink apart from one empty bottle to fill at our water taps. There is a wide range of delicious food and drinks stalls within the festival.

I HAVE AN ENQUIRY REGARDING MY TICKETS, WHO DO I SPEAK TO?

You need to contact the ticket outlet that you purchased your ticket from.

CAN I SMOKE AT SUN CITY IN THE PARK?

The same regulations apply at Sun City In The Park as the rest of the country. You can smoke in the open air but not inside big tops and tents. Look out for the ‘No Smoking’ signs.

IF I LEAVE SUN CITY IN THE PARK CAN I GET BACK IN?

No, there is no re-entry into the festival whatsoever.

WHAT TIME IS THE LAST ENTRY TO SUN CITY IN THE PARK?

The last entry to Sun City In The Park is 6:00pm – we don’t want you to miss out so please make sure you are in the queue sufficiently in advance of this time.

ARE DOGS ALLOWED INTO THE EVENT?

No pets are allowed within the event site. Assistance Dogs, however, will be permitted.

WHERE CAN I FIND MY LOST PROPERTY?

Any lost property handed in will be taken to the Lost Property Tent. Any lost property will be safely stored and a log of any items handed in. After the event has finished you can email events@suncityuk.co.uk with a description of your item in the heading. Lost property is managed post-event so no collection is available. Items will be sent 1st Class recorded delivery at a cost to the customer.

I AM A LOCAL RESIDENT, HOW CAN I APPLY FOR DISCOUNTED TICKETS?

Please email events@suncityuk.co.uk

IF THE FESTIVAL IS CANCELLED WILL I GET A REFUND?

Yes, tickets will be refunded via our ticket outlets.

COULDN’T FIND THE ANSWER YOU WERE LOOKING FOR?

HOW DO I GET A REFUND?

If you have purchased a ticket for Sun City In The Park and the festival is cancelled or postponed, your ticket provider will email you with more information on how to claim your refund. If you purchased a ticket via Sun City In The Park website, Ticket Arena / Fest Tickets will be your ticket provider.

Please only contact your ticket provider if you have not received an email after 5 working days.

HOW LONG DO I HAVE TO CLAIM MY REFUND?

You will be given the option to either claim a full refund or carry your ticket over to Sun City In The Park 2023.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE A REFUND?

Ticket Arena / Fest Tickets will be processing refunds within 7 days after the event. The latest you can expect to receive your refund will be 15 working day.

WILL I GET A REFUND FOR ANY TRAVEL AND/OR ACCOMMODATION I’VE BOOKED FOR THE WEEKEND OF THE FESTIVAL?

We cannot refund any travel or accommodation booked for the festival, please check with the company you booked via to see if you are eligible for a refund.